VALUE CREATION & GROWTH EXECUTION

Technology & process

In the digital era, technology transforms from a cost to a growth enabler. We help design your business to meet customer needs, adapt to changing demand and utilise data for improvement.

Our services include IT and data design, streamlining processes, implementing CRM/ERP, optimising development, and KPI monitoring. By leveraging technology effectively, we enable your business to drive growth, enhance operational efficiency and stay competitive in the digital landscape.

We understand the significance of leveraging technology to its fullest potential, and our expertise encompasses a range of services designed to help you harness the power of technology for your business success.

1. IT and data design

How can you design and implement an IT infrastructure that supports your business objectives? We offer IT design services to ensure that your systems and architecture are aligned with your goals, enabling seamless operations and data management.

2. Streamlining processes

How can you streamline your business processes to improve efficiency and productivity? We can assist you in identifying bottlenecks, eliminating redundancies and implementing streamlined processes that enhance your overall operational effectiveness.

3. CRM/ERP implementation

How can you effectively manage customer relationships and streamline your enterprise resource planning? Our expertise in CRM/ERP implementation allows you to optimise customer interactions, streamline workflows and gain valuable insights for informed decision-making.

4. Development optimisation

How can you ensure efficient and effective software and application development? We provide optimisation services to enhance your development processes, increase speed to market and deliver high-quality solutions that meet customer expectations.

5. Performance monitoring with KPIs and OKRs

How can you measure and track the performance of your digital initiatives? We help you establish key performance indicators (KPIs) and implement monitoring systems to track progress, identify areas for improvement and make data-driven decisions.

How can you effectively measure and track the performance of your initiatives and strategic objectives? We assist you in establishing both key performance indicators (KPIs) and objectives and key results (OKRs) whilst implementing robust monitoring systems. By closely monitoring KPIs and OKRs, we help you gain valuable insights into progress, identify areas for improvement, and make well-informed data-driven decisions to drive your organisation’s success.

Contact us today to learn more about how we can assist you in leveraging technology effectively for your business success.

Scenario 1

A Series C SaaS business was attracting the unwanted attention of auditors. It had $13m in accruals (revenue and expenses) but had not received the cash. Failure to collect the money would result in the business debooking the revenue and risking its covenants with the bank.

On assessment, we found a finance team struggling to track the business via spreadsheets. We worked with them to implement Salesforce CRM, Oracle ERP and Microsoft Power BI reports. This gave the entire business end-to-end visibility on every lead, opportunity, transaction and invoice.

The company focused on the highest priority items, recovered the $13m and prevented future occurrences.

Scenario 2

A publicly listed market leader in paints and coatings, with a global presence, recognised the significance of becoming a digital powerhouse. They enlisted our team for a comprehensive digital transformation project that covered the entire organisation. This endeavour involved a meticulous assessment of the value chain, competitive trends, customer requirements and digital best practices.

We devised a multi-layered digital transformation programme that included a thorough overhaul of key technology components, such as the implementation of a new ERP system, and process enhancements. The ultimate objective was to establish a digital operating model that effectively served the evolving business model.

Related services

Product market fit

Ensure your product or service meets the needs of a large enough market to be commercially successful. We help you reach this stage by understanding customers, verifying demand, segmenting markets, designing value propositions, and effective packaging.

Hiring for performance and coaching for excellence service. Attracting and retaining a world-class team requires a well-thought-out talent strategy, an enticing employee value proposition and an authentic culture.

Customer acquisition

Achieve revenue growth by attracting and converting potential customers. We help achieve sales and marketing effectiveness, provide comprehensive GTM strategies, drive demand generation, build partner ecosystems, and offer guidance for successful market expansion.

Customer lifetime value

Attain sustainable growth by nurturing and retaining customers. We offer expertise in proactive customer success management, retention strategy design, impactful proposition optimisation (including personalisation), and effective cross/upsell optimisation to help you maximise CLV.